{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service Skills for Success","author_name":"Robert W. Lucas","thumbnail_url":"https://www.ebooknetworking.net/books/007/354/big0073545465.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0073545465.html\">Customer Service Skills for Success</a>","width":400,"height":300}