{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Big Book of Customer Service Training Games (Management & Leadership)","author_name":"Carlaw, Peggy","thumbnail_url":"https://www.ebooknetworking.net/books/007/711/big0077114760.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0077114760.html\">The Big Book of Customer Service Training Games (Management &amp; Leadership)</a>","width":400,"height":300}