{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers","author_name":"Gee, Jeff","thumbnail_url":"https://www.ebooknetworking.net/books/007/913/big0079137733.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0079137733.html\">The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers</a>","width":400,"height":300}