{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"ITIL Continual Service Improvement (ITIL Service Lifecycle)","author_name":"Vernon Lloyd","thumbnail_url":"https://www.ebooknetworking.net/books/011/331/big011331308X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-011331308X.html\">ITIL Continual Service Improvement (ITIL Service Lifecycle)</a>","width":400,"height":300}