{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Effective Customer Service: Ten Steps for Technical Professions (NetEffect)","author_name":"David L. Goetsch, Stanley Davis","thumbnail_url":"https://www.ebooknetworking.net/books/013/048/big0130485292.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0130485292.html\">Effective Customer Service: Ten Steps for Technical Professions (NetEffect)</a>","width":400,"height":300}