{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Management and Operations (2nd Edition)","author_name":"Cengiz Haksever, Barry Render, Roberta S. Russell, Robert G. Murdick","thumbnail_url":"https://www.ebooknetworking.net/books/013/081/big0130813389.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0130813389.html\">Service Management and Operations (2nd Edition)</a>","width":400,"height":300}