{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement","author_name":"Rajesh K. Tyagi, Praveen K. Gupta","thumbnail_url":"https://www.ebooknetworking.net/books/013/198/big0131986007.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0131986007.html\">A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement</a>","width":400,"height":300}