{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service: A Practical Approach","author_name":"Harris, Elaine","thumbnail_url":"https://www.ebooknetworking.net/books/013/274/big013274239X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-013274239X.html\">Customer Service: A Practical Approach</a>","width":400,"height":300}