{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Art of Software Support","author_name":"Francoise Tourniaire, Richard Farrell","thumbnail_url":"https://www.ebooknetworking.net/books/013/569/big0135694507.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0135694507.html\">The Art of Software Support</a>","width":400,"height":300}