{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Serving the American public: Best practices in resolving customer complaints : Federal Benchmarking Consortium study report","author_name":"National Performance Review (U.S.)","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0160485762.html\">Serving the American public: Best practices in resolving customer complaints : Federal Benchmarking Consortium study report</a>","width":400,"height":300}