{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Malcolm Baldrige National Quality Award: A Yardstick for Quality Growth (Engineering Process Improvement)","author_name":"Maureen S. Heaphy, Gregory F. Gruska","thumbnail_url":"https://www.ebooknetworking.net/books/020/163/big020163368X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-020163368X.html\">The Malcolm Baldrige National Quality Award: A Yardstick for Quality Growth (Engineering Process Improvement)</a>","width":400,"height":300}