{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Design and Management Service Processes: Keeping Customers for Life","author_name":"Rohit Ramaswamy","thumbnail_url":"https://www.ebooknetworking.net/books/020/163/big0201633833.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0201633833.html\">Design and Management Service Processes: Keeping Customers for Life</a>","width":400,"height":300}