{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference","author_name":"Claes Fornell","thumbnail_url":"https://www.ebooknetworking.net/books/023/060/big0230604064.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0230604064.html\">The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference</a>","width":400,"height":300}