{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)","author_name":"Tony. Cram","thumbnail_url":"https://www.ebooknetworking.net/books/027/371/big0273713019.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0273713019.html\">The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)</a>","width":400,"height":300}