{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Operations Management: Improving Service Delivery (4th Edition)","author_name":"Robert Johnston, Graham Clark, Michael Shulver","thumbnail_url":"https://www.ebooknetworking.net/books/027/374/big0273740482.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0273740482.html\">Service Operations Management: Improving Service Delivery (4th Edition)</a>","width":400,"height":300}