{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Complaint Management: The Heart of CRM","author_name":"Bernd Stauss, Wolfgang Seidel","thumbnail_url":"https://www.ebooknetworking.net/books/032/420/big0324202644.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0324202644.html\">Complaint Management: The Heart of CRM</a>","width":400,"height":300}