{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Principles of Customer Relationship Management","author_name":"Roger J. Baran, Robert Galka, Daniel P. Strunk","thumbnail_url":"https://www.ebooknetworking.net/books/032/432/big0324322380.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0324322380.html\">Principles of Customer Relationship Management</a>","width":400,"height":300}