{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)","author_name":"H. David Sherman, Joe Zhu","thumbnail_url":"https://www.ebooknetworking.net/books/038/733/big0387332111.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0387332111.html\">Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)</a>","width":400,"height":300}