{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"At America's Service: How Your Company Can Join the Customer Service Revolution","author_name":"Karl Albrecht,","thumbnail_url":"https://www.ebooknetworking.net/books/044/639/big0446393169.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0446393169.html\">At America&#039;s Service: How Your Company Can Join the Customer Service Revolution</a>","width":400,"height":300}