{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Converting Customer Value: From Retention to Profit","author_name":"John A. Murphy","thumbnail_url":"https://www.ebooknetworking.net/books/047/001/big0470016345.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0470016345.html\">Converting Customer Value: From Retention to Profit</a>","width":400,"height":300}