{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":": Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers","author_name":"Smith, Ralph F.","thumbnail_url":"https://www.ebooknetworking.net/books/047/004/big0470047461.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0470047461.html\">: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers</a>","width":400,"height":300}