{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback","author_name":"Ann Thomas, Jill Applegate","thumbnail_url":"https://www.ebooknetworking.net/books/047/056/big0470563559.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0470563559.html\">Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback</a>","width":400,"height":300}