{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Centers For Dummies","author_name":"Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson","thumbnail_url":"https://www.ebooknetworking.net/books/047/067/big0470677430.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0470677430.html\">Call Centers For Dummies</a>","width":400,"height":300}