{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers","author_name":"Bernd H. Schmitt, Bernd Schmitt","thumbnail_url":"https://www.ebooknetworking.net/books/047/123/big0471237744.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0471237744.html\">Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers</a>","width":400,"height":300}