{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition","author_name":"Jim Sterne","thumbnail_url":"https://www.ebooknetworking.net/books/047/138/big0471382582.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0471382582.html\">Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition</a>","width":400,"height":300}