{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability","author_name":"Stanley A. Brown","thumbnail_url":"https://www.ebooknetworking.net/books/047/164/big0471643424.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0471643424.html\">Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability</a>","width":400,"height":300}