{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Butterfly Customer: Capturing the Loyalty of Today's Elusive Customer","author_name":"Susan M. O'Dell, Joan A. Pajunen","thumbnail_url":"https://www.ebooknetworking.net/books/047/164/big0471645184.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0471645184.html\">The Butterfly Customer: Capturing the Loyalty of Today&#039;s Elusive Customer</a>","width":400,"height":300}