{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"It's All About Service: How to Lead Your People to Care for Your Customers","author_name":"Ray Pelletier","thumbnail_url":"https://www.ebooknetworking.net/books/047/171/big0471716758.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0471716758.html\">It&#039;s All About Service: How to Lead Your People to Care for Your Customers</a>","width":400,"height":300}