{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Operations Management in Service Industries and the Public Sector: Text and Cases","author_name":"Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris","thumbnail_url":"https://www.ebooknetworking.net/books/047/190/big0471908010.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0471908010.html\">Operations Management in Service Industries and the Public Sector: Text and Cases</a>","width":400,"height":300}