{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Strategic Lean Service: A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction","author_name":"Robert Oh, Sunit Prakash","thumbnail_url":"https://www.ebooknetworking.net/books/047/320/big0473204479.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0473204479.html\">Strategic Lean Service: A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction</a>","width":400,"height":300}