{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Centers: Technology & Techniques","author_name":"Jack A. Green","thumbnail_url":"https://www.ebooknetworking.net/books/053/872/big0538726865.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0538726865.html\">Call Centers: Technology &amp; Techniques</a>","width":400,"height":300}