{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Improving Your Bottom Line Through The Contact Center","author_name":"Robert Lamb","thumbnail_url":"https://www.ebooknetworking.net/books/055/746/big0557463483.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0557463483.html\">Improving Your Bottom Line Through The Contact Center</a>","width":400,"height":300}