{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience Executive","author_name":"Dan Arthur, Tim Carrigan, Andrew Reise Consulting, Nathan Haskins, Josh Hilgers, Rob Howard, Jeff Lewandowski, Andy Mattox, Scott Stamper, Ken Tomlen","thumbnail_url":"https://www.ebooknetworking.net/books/057/808/big0578089106.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0578089106.html\">The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience Executive</a>","width":400,"height":300}