{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills","author_name":"Toister, Jeff","thumbnail_url":"https://www.ebooknetworking.net/books/069/215/big0692154140.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0692154140.html\">Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills</a>","width":400,"height":300}