{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees","author_name":"James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger","thumbnail_url":"https://www.ebooknetworking.net/books/074/322/big0743225694.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0743225694.html\">The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees</a>","width":400,"height":300}