{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)","author_name":"Sarah Cook","thumbnail_url":"https://www.ebooknetworking.net/books/074/943/big0749437928.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0749437928.html\">Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)</a>","width":400,"height":300}