{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Customer Management Scorecard: Managing CRM for Profit","author_name":"Neil Woodcock, Bryan Foss, Merlin Stone","thumbnail_url":"https://www.ebooknetworking.net/books/074/943/big0749438959.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0749438959.html\">The Customer Management Scorecard: Managing CRM for Profit</a>","width":400,"height":300}