{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit","author_name":"Cindy Barnes, Helen Blake, David Pinder","thumbnail_url":"https://www.ebooknetworking.net/books/074/945/big0749455128.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0749455128.html\">Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit</a>","width":400,"height":300}