{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres","author_name":"John P Wilson","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0749456833.html\">The Call Centre Training Handbook: A Complete Guide to Learning &amp; Development in Contact Centres</a>","width":400,"height":300}