{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Overcoming the Customer Service Syndrome: How to Achieve AND Sustain High Customer Satisfaction","author_name":"Galen R Collins","thumbnail_url":"https://www.ebooknetworking.net/books/075/759/big075759218X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-075759218X.html\">Overcoming the Customer Service Syndrome: How to Achieve AND Sustain High Customer Satisfaction</a>","width":400,"height":300}