{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"How to Be a Great Call Center Representative","author_name":"Robert W. Lucas","thumbnail_url":"https://www.ebooknetworking.net/books/076/121/big0761213465.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0761213465.html\">How to Be a Great Call Center Representative</a>","width":400,"height":300}