{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Friendly: The Organizational Architecture of Service","author_name":"James T. Ziegenfuss","thumbnail_url":"https://www.ebooknetworking.net/books/076/183/big0761837531.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0761837531.html\">Customer Friendly: The Organizational Architecture of Service</a>","width":400,"height":300}