{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service and the Telephone","author_name":"Dennis Becker, Paula Becker","thumbnail_url":"https://www.ebooknetworking.net/books/078/630/big0786302240.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0786302240.html\">Customer Service and the Telephone</a>","width":400,"height":300}