{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions (Jossey Bass Business and Management Series)","author_name":"Barbara A. Gutek","thumbnail_url":"https://www.ebooknetworking.net/books/078/790/big0787901016.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0787901016.html\">The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions (Jossey Bass Business and Management Series)</a>","width":400,"height":300}