{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Satisfying Internal Customers First!","author_name":"Richard Y. Chang, P. Keith Kelly","thumbnail_url":"https://www.ebooknetworking.net/books/078/795/big0787950823.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0787950823.html\">Satisfying Internal Customers First!</a>","width":400,"height":300}