{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Monitoring, Measuring, & Managing Customer Service","author_name":"Gary S. Goodman PhD, Gary S. Goodman","thumbnail_url":"https://www.ebooknetworking.net/books/078/795/big0787951390.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0787951390.html\">Monitoring, Measuring, &amp; Managing Customer Service</a>","width":400,"height":300}