{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service: New Rules for a Social Media World (Que Biz-Tech)","author_name":"Peter Shankman","thumbnail_url":"https://www.ebooknetworking.net/books/078/974/big078974709X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-078974709X.html\">Customer Service: New Rules for a Social Media World (Que Biz-Tech)</a>","width":400,"height":300}