{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life","author_name":"T. Scott Gross","thumbnail_url":"https://www.ebooknetworking.net/books/079/318/big0793188237.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0793188237.html\">Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life</a>","width":400,"height":300}