{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away","author_name":"Ron Zemke, Tom Connellan","thumbnail_url":"https://www.ebooknetworking.net/books/081/440/big0814406068.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0814406068.html\">E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away</a>","width":400,"height":300}