{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization","author_name":"Leonardo Inghilleri, Micah Solomon,","thumbnail_url":"https://www.ebooknetworking.net/books/081/441/big0814415385.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0814415385.html\">Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization</a>","width":400,"height":300}